When it comes to web hosting, finding the right provider is crucial for the success and security of your online presence. Hivelocity is a US-based, high-tech, enterprise-level web hosting provider that caters to large businesses in need of top-notch performance, perfect uptime, and the highest level of service. But, is Hivelocity a good or bad web host? This article aims to provide insight into Hivelocity’s offerings and customer experiences.

With a range of reviews available online, one can gather information about Hivelocity’s services and support. According to HostingAdvice, Hivelocity has an overall rating of 4.7 out of 5, excelling especially in dedicated hosting with a score of 4.9. Trustpilot also showcases positive customer experiences, with users praising the company’s responsive and knowledgeable tech support, as well as competitive pricing.

Company Overview

Hivelocity is a web hosting provider that offers a range of hosting solutions, including dedicated servers, private cloud, and colocation services. Founded in 2002, the company has built a reputation for providing reliable and high-performance hosting solutions for businesses of all sizes.

The company operates multiple data centers in strategic locations across the United States and Europe, ensuring optimal performance and low latency for its customers. Hivelocity’s data centers are equipped with state-of-the-art infrastructure, security measures, and environmental controls to ensure the highest level of uptime and protection for customer data.

Some key features of Hivelocity’s hosting services include:

  • Fully customizable dedicated servers with a range of hardware options and operating systems
  • Private cloud solutions built on VMware, Hyper-V, or OpenStack platforms
  • Managed services and support options for additional assistance with server management and maintenance

In addition to their hosting solutions, Hivelocity also provides a range of value-added services, such as server migration assistance, managed backups, and DDoS protection. The company prides itself on its commitment to customer support, offering 24/7 assistance through multiple channels, including phone, live chat, and support tickets.

Features and Services

Hivelocity provides a variety of hosting services, including dedicated servers, colocation, and cloud hosting solutions. They cater to businesses of all sizes, ensuring their customers have access to the resources and support needed for their online presence.

Some of the main features Hivelocity offers include:

  • Customizable Servers: Hivelocity allows users to build their own dedicated servers, choosing from various CPU, storage, and RAM options.
  • Instant Server Deployment: Their Instant Deploy servers are configured and ready to launch within seven minutes, reducing downtime and ensuring quick setup.
  • DDoS Protection: Hivelocity ensures that their users’ websites are well protected against Distributed Denial of Service attacks with built-in DDoS mitigation.
  • Network and Uptime: They offer a 100% power uptime Service Level Agreement (SLA) and redundant network connections for optimal performance.

Hivelocity also focuses on providing quality support for their users. Their support channels include:

Support Channel Description
24/7 Live Chat Users can connect with Hivelocity’s support team 24/7 via live chat for help with their hosting issues.
Phone Support Telephone support is available for customers who prefer to speak directly with a support representative.
Email Support Hivelocity offers a ticketing system for users to create and track support tickets, ensuring timely resolutions for any issues that may arise.

Performance and Uptime

Hivelocity boasts an impressive 99.999% uptime guarantee, ensuring that your website remains accessible with minimal downtime. This reliability is essential for businesses that depend on their online presence for reaching customers and maintaining a professional reputation.

As an enterprise-level web hosting provider, Hivelocity’s focus on performance is evident. Their high-tech infrastructure is aimed at big businesses that demand first-class performance and superior network connectivity. This level of quality contributes significantly to ensuring a fast-loading and responsive website for your visitors.

One of the factors leading to excellent performance and uptime is Hivelocity’s commitment to providing reliable hardware to its customers. Users have praised the company for its good pricing on excellent hardware and network connectivity, which play a vital role in delivering a seamless user experience.

Furthermore, Hivelocity’s responsive and knowledgeable support contributes to maintaining optimal performance. For over a decade, clients have experienced positive interactions with their tech support, which is essential for addressing any potential issues quickly and effectively.

Pricing and Plans

Hivelocity offers a range of hosting plans, specifically focused on dedicated servers. Although they don’t provide pricing for shared, VPS, or website builder plans, their dedicated server options are customizable and cater to various budgets.

Their dedicated servers start at $109.00 per month, as presented by HostingAdvice.com. Hivelocity’s servers come with a variety of configurations allowing users to choose a server based on their needs. Their offering includes high-performance servers with modern processors, such as the 3.0GHz 16-Core 7302P AMD EPYC server, as mentioned on HostAdvice.

According to TechRadar, Hivelocity maintains and manages over 15,000 bare metal server plans, catering to a wide variety of customer requirements. While their plans do come at a premium, the pricing reflects the excellent hardware and network connectivity that Hivelocity provides its customers.

Some of the features that can be customized within Hivelocity’s server plans include:

  • Processor type and speed
  • RAM capacity
  • Storage type and size
  • Operating system
  • Network and bandwidth

As a result, customers can build their ideal server configuration and receive tailored hosting solutions to suit their specific needs.

Customer Support

Hivelocity offers multiple support options for their customers, ensuring that they can receive timely and efficient assistance when needed. Their dedicated support team is available 24/7 to address any concerns or issues that may arise.

One of the ways to reach Hivelocity’s support team is through their live chat option. This allows for real-time communication with a support representative who can help troubleshoot and resolve any problems or queries. Additionally, customers can submit support tickets through their account or contact them via phone for immediate assistance.

Along with these direct support options, Hivelocity provides a comprehensive knowledge base that customers can access for self-guided troubleshooting and learning. The knowledge base contains detailed articles covering common issues, server management tasks, and other relevant topics to help users maintain a smooth hosting experience.

Overall, Hivelocity appears to be committed to providing quality customer support and resources for their dedicated server clients. This helps to ensure a positive hosting experience and demonstrates Hivelocity’s focus on keeping customers satisfied with their services.

Pros and Cons

Now that we have reviewed the composition of Hivelocity as a web hosting provider, let’s take a closer look at some of the main advantages and disadvantages of using their services.


  • Free cloud storage is offered to customers, which can be useful for data backup and file management.
  • Custom builds are provided by Hivelocity, allowing clients to create tailored hosting solutions to suit their specific needs. This is an advantage highlighted by FinancesOnline.
  • Hivelocity has built a reputation for offering reliable 24/7 support which is essential for businesses operating in different time zones or requiring immediate assistance.
  • Their control panel is also considered user-friendly and intuitive, making the hosting management process more streamlined.


  • A mixed level of support performance is noted by some users on G2, which may cause inconsistency in the quality of customer service received.
  • As Hivelocity mainly focuses on dedicated servers and custom solutions, it may not be the best option for small businesses or individuals who require more affordable or basic hosting plans.

By considering these pros and cons, you can make a more informed decision on whether Hivelocity is the right web hosting provider for your needs.


In summary, Hivelocity has garnered positive reviews from various sources. According to HostingAdvice, Hivelocity has an overall rating of 4.7 out of 5, with a dedicated server rating of 4.9 and a WordPress rating of 4.4. TechRadar also describes Hivelocity as a US-based, high-tech, enterprise-level web hosting provider targeting businesses that need first-class performance and perfect uptime.

Many customers have shared their positive experiences with Hivelocity, such as a user on Trustpilot who praised the company’s excellent service, competitive pricing, and responsive, knowledgeable tech support. Additionally, HostAdvice shows that Hivelocity users appreciate the company’s web hosting services, including Linux VPS hosting with instant provisioning, green-energy data centers, and robust security features.

To determine if Hivelocity is the right web host provider for your needs, consider factors such as your business size, technical requirements, and desired performance levels. It is essential to weigh the positive reviews and various features offered against your specific requirements in order to make an informed choice.